About Parexel

Parexel is a leading global clinical development partner delivering insights driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.

About the Role

We are seeking an Investigator Payments Lead (Clinical Site Payments Lead – Senior Associate) to join our team in a remote working capacity in Serbia.

As an Investigator Payments Lead, you will play a critical role in ensuring clinical trial sites and investigators receive timely and accurate payments from study start up through closeout. Supporting the sponsor’s Clinical Development & Operations organization through a Functional Service Provider model, you will manage key investigator payment activities across a portfolio of studies while helping maintain positive site relationships and operational excellence.

This position combines project management, cross functional collaboration, and oversight of payment related processes that directly support successful clinical trial execution. You will work closely with internal stakeholders and external partners to ensure clinical site payment activities are accurately configured, monitored, and delivered in alignment with contractual requirements and operational standards.

You will join a fast paced, growth-oriented environment where your expertise contributes to the effective delivery of clinical research programs and the advancement of innovative therapies for patients globally. The role offers opportunities to deepen your knowledge of investigator payments, clinical operations, financial processes, and study execution while making a measurable impact across a diverse study portfolio.

Key Responsibilities

• Manage the full lifecycle of clinical site payment administration, including protocol schedules of activities, per subject costs, payment triggers, database build activities, startup payments, EDC driven visit payments, and invoiceable items.

• Lead planning of key payment activities to ensure systems are configured appropriately and startup milestone payments are delivered on time.

• Assess EDC design and data collection processes to ensure accurate mapping to budget structures and timely payment triggering.

• Troubleshoot payment failures and drive resolution activities to minimize delays in site payments.

• Review and provide guidance on the configuration of site contracts and budgets within payment systems to ensure alignment with contractual terms and required updates.

• Provide oversight of vendors to ensure adherence to investigator payment processes and standards, including payment approvals, invoice management, and query resolution.

• Triage complex technology and process issues involving site relationships, budgets, contracts, regulatory requirements, languages, taxes, currencies, and related interdependencies.

• Review study payment performance, identify root causes of issues, and implement corrective actions to ensure payments are processed according to contractual terms.

• Ensure purchase orders are active and that adequate funding is in place to facilitate timely transfer of approved payments.

• Support study specific audit activities related to investigator payments when required.

• Resolve site and study level payment escalations to maintain site satisfaction and operational continuity.

• Ensure appropriate contracts, work orders, and funding are in place to support the execution of site payments.

Candidate Profile

You’ll thrive in this role if you bring:

• Strengths in project coordination, problem solving, and stakeholder management.

• Experience working in clinical research, clinical operations, finance, accounting, contracts administration, or another regulated environment.

• The ability to collaborate effectively across functional teams, cultures, and locations while managing competing priorities.

• Strong business judgment and attention to detail when working with site budgets, payment terms, and study level processes.

• Comfort working with payment systems, EDC data, contracts, budgets, and process driven workflows.

Required Qualifications

• Bachelor’s degree or equivalent relevant professional experience.

• Two plus years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field.

• Knowledge of clinical operations, clinical protocols, and site budgets.

• Demonstrated understanding of clinical site and vendor budgets and payment terms.

• Excellent interpersonal, organizational, administrative, and problem-solving skills.

• Demonstrated ability to work effectively in a cross functional environment with clinical operations, business technology, legal, finance, tax, and other functional teams.

• Proven success completing assignments, tasks, and projects with minimal supervision while making informed recommendations related to investigator payments.

• Ability to work independently within a collaborative, team-oriented environment.

Preferred Qualifications

• Experience with the usage, monitoring, or management of EDC data and systems.

• Experience with industry payment processing software, including development of business requirements.

• Experience working for a Clinical Research Organization or sponsor.

• Knowledge of local tax and payment regulations in countries where clinical trials are conducted.

• Experience supporting cross border financial transactions.

We offer a comprehensive benefits package to eligible employees, which includes medical plan and life assurance, and additional benefit offerings in accordance with the terms of our applicable plans.

If this job doesn’t sound like the next step in your career, but perhaps you know of someone who’d be a perfect fit, send them the link to apply!

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.