Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.

Key Accountabilities:

- Support Standard Operating Procedures (SOPs), Good Clinical Practices (GCP), and work processes to ensure the efficient and compliant clinical operation of the EPCU.
- Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner.
- Ensure and support with daily work completion of enrollment for assigned studies and manage process closely to minimize waste.
- Accept inbound calls – hotline consulting (give first information with relation to the single studies, give appointments, information to the published advertisements, advice).
- Outbound consulting: daily work on new applications for all healthy studies within the volunteer´s database.
- Outbound consulting: daily work on new applications for studies with special populations/ patient studies within the volunteer´s database.
- Preparation of statistical metrics for patient studies as required – i.e. evaluation of volunteer's attendance at special pre-screenings.
Insert new, valid volunteers into subject database.
- Allocate eligible volunteers to appropriate studies within subject database.
- Working closely together with study recruiter on specific projects – performing and evaluating of study specific questionnaires, management of screening appointments.
- Summon or cancel subjects for information sessions or screenings.
- Welcome and register volunteers and patients at information sessions on site.
- Statistical record keeping of volunteers and patients' attendance at information sessions - by using information session tracking list.
- Work on website questions/requests and transfer to the corresponding employee of volunteer’s care.
- Verify volunteers and patient contact data in case of postal returns – update subject database accordingly.

Skills:

- Sociable.
- Organizational talent.
- Independent.
- Flexibility and ability to work under pressure.
- Self-motivated and adaptable.
- Patient and tolerant and able to cope under pressure.
- Ability to handle confidential information with discretion.
- Excellent telephone etiquette.
- Computer skills and familiarity with research process is highly desirable.

Knowledge and Experience:

- Previous experience in office administration/database administration/tele sales experience or customer service work experience or similar, CallCenter agent
- Preferable at least 1-year practical experience at Parexel Enrollment Department or CRO.

Education:

- School-leaving certificate of secondary modern school or A-level.
- Commercial, medical or scientific education.

Language Skills:

- German: fluent in spoken and written.
- English: good command.