The Client Relationship Director (CRD) is responsible for sales growth, profitability and building relationships within a specific set of accounts (determined by region, therapeutic area or service line). The CRD supports the Account Leader in development, implementation, and achievement of the business vision, strategy, plan, financial metrics and execution for the account.

Commercial Leadership:

• Support Account Leader in therapeutic area, service line or region-specific account plans
• Direct responsibility for assigned Accounts including NBA growth, Bid pursuit, commercial negotiation of contracts
• Lead activities that accelerate growth and profitability Develop or contribute to account plans
• Working in a consultative manner, identify opportunities and collaborate with Account Leader to develop winning and integrative solutions across SBUs
• Develop proposal narratives and executive summaries
• Lead bid pursuit meeting
• Lead and sign off proposal strategy and development in collaboration with cross functional colleagues
• Ensure that pricing is appropriate to win the business and meet financial targets, including profitability, contractual terms and business risk
• Pursue awareness of competitive activities, position and pricing, including reasons for awards and non-awards

Account Leadership:

• Identify client needs and develop creative solutions for projects, leveraging expertise, operational capabilities and technologies
• Maintain high visibility within client organization (e.g., therapeutic area, service line, region)
• Maintain solid knowledge of all Parexel services and value propositions for appropriate cross-selling opportunities
• Maintain positive client relationships to drive repeat business
• Ensures appropriate hand-off to delivery team liaising with Project Integrator Role or Project Leader to transfer knowledge on client needs and expectations
• Maintain close relationships with delivery teams for identification of new opportunities to ensure account growth

Skills:

• Strategic and/or consulting skills in helping clients maximize short- and long-term drug development goals
• Ability to build relationships and to communicate at senior management level
• Solid understanding of the principles of drug discovery and development
• Demonstrated commercial acumen
• Ability to influence and maintain effective working relationships with coworkers, managers, clients and customers
• Experience in presenting, packaging and proposing integrated solutions to demonstrate value and potential return on investment to clients
• Demonstrates an entrepreneurial drive blending urgency, strategic thinking, and an awareness of influencing behavior in a global environment
• Highly effective communicator at all levels with both clients and internally. Must be open and direct with strong oral and written communication skills
• Must be comfortable operating in a demanding, fast paced environment and be capable of reacting swiftly to changing business demands
• Should be driven to deliver quality results on time and in a highly ethical and professional manner

Knowledge and Experience:

• Multiple years previous experience working in pharmaceutical services environment, preferable in a CRO, Life Sciences Company or Consulting background specializing in Life Sciences.
• Preferred experience in both sales and delivery roles

Education:

• A Bachelor's degree is required, an advanced degree is preferred.