Key Responsibilities:

• Client Engagement & Strategic Leadership

• Serve as the primary technology advisor for multiple strategic client accounts

• Build and maintain strong relationships with senior client stakeholders

• Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions

• Translate complex technical concepts into clear, client-relevant messaging and value propositions

• Act as the “voice of the client” within internal teams to influence priorities and solutions

Account Strategy & Road mapping:

• Partner with clients to understand their technology landscape, priorities, and long-term roadmap

• Align internal capabilities and solutions to client strategies and upcoming initiatives

• Define and evolve account-level technology strategies that support growth, efficiency, and innovation

• Ensure consistency and reusability of solutions across programs and projects

Cross-Functional Orchestration:

• Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams

• Facilitate collaboration across internal and external stakeholders to drive aligned outcomes

• Navigate complex organizational structures to connect teams and remove blockers

• Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions

Facilitation & Decision Leadership:

• Plan and facilitate structured meetings with clear agendas and objectives

• Drive discussions toward decisions, outcomes, and next steps

• Ensure alignment across stakeholders, including senior leadership

• Maintain focus and momentum across complex, multi-stakeholder environments

Commercial & Business Support:

• Partner with commercial and contracts teams to support proposals, estimates, and statements of work

• Contribute to client discussions related to scope, solutions, and value

• Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities

• Identify opportunities for growth, expansion, and new business within existing accounts

Oversight & Delivery Enablement:

• Maintain visibility across client engagements, including progress, risks, and key dependencies

• Ensure appropriate follow-up on actions, escalations, and open issues

• Guide teams toward solutions without directly managing execution

• Act as an escalation point for complex client or delivery challenges

Innovation & Continuous Improvement:

• Identify opportunities to improve processes, solutions, and client outcomes

• Promote the use of standardized, scalable solutions where appropriate

• Partner with internal teams to evolve and mature capabilities

• Contribute to thought leadership, solution development, and internal best practices

People Leadership & Mentorship:

• Provide leadership, mentorship, and direction to Client Technology Partner and related roles

• Support capability development in areas such as client engagement, facilitation, and strategic thinking

• Foster a culture of collaboration, accountability, and continuous improvement

• Serve as a senior escalation point for team members

Skills & Experience:

Core Capabilities

• Strong client-facing communication and executive presence

• Ability to translate complex technical topics into business-friendly language

• Advanced stakeholder management and influencing skills across all levels

• Strong facilitation skills with experience leading large, cross-functional discussions

• Ability to navigate ambiguity and drive alignment in complex environments

• Strategic thinking combined with practical execution focus

Business & Commercial Acumen

• Understanding of commercial processes, budgeting, and contract development

• Ability to connect solutions to business value and client outcomes

• Experience supporting proposal development and client negotiations

Technical & Domain Awareness

• Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices

• Awareness of enterprise systems, data integration, and technology landscapes

• Experience in clinical research, life sciences, or regulated environments (preferred)

• Ability to engage effectively with technical teams without requiring deep hands-on expertise

Tools & Ways of Working

• Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)

• Experience with collaboration and tracking tools (e.g., Smartsheet, CRM platforms such as Salesforce) preferred

Experience & Education:

• Bachelor’s degree or equivalent experience required

• 10+ years of experience in client-facing roles within technology, consulting, or clinical/regulated environments

• Proven track record of leading complex, multi-stakeholder engagements

• Experience managing strategic accounts and influencing senior stakeholders

• This is an individual contributor role with a potential of line management in the future

What Success Looks Like

• Strong, trusted relationships with key client stakeholders

• Clear alignment between client needs and delivered solutions

• Effective coordination across internal teams with minimal friction

• Increased adoption of scalable, standard solutions

• Measurable contribution to client satisfaction and business growth