The Director, Client Technology Partner (CTP) provides strategic leadership across key client accounts, ensuring technology solutions align with client objectives, operational needs, and business outcomes.

This role serves as a trusted advisor to senior client stakeholders and internal leadership, translating complex technical capabilities into clear business value. The Director drives alignment across business, technology, and operational teams, ensuring solutions are practical, scalable, and effectively delivered.

Rather than owning delivery execution, this role focuses on orchestration, alignment, and outcomes, connecting the right teams, driving decisions, and maintaining visibility across complex, global engagements.

Key Responsibilities:

Accountability:

• Serve as the primary technology advisor for multiple strategic client accounts

• Build and maintain strong relationships with senior client stakeholders

• Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions

• Translate complex technical concepts into clear, client-relevant messaging and value propositions

• Act as the “voice of the client” within internal teams to influence priorities and solutions

• Partner with clients to understand their technology landscape, priorities, and long-term roadmap

• Align internal capabilities and solutions to client strategies and upcoming initiatives

• Define and evolve account-level technology strategies that support growth, efficiency, and innovation

• Ensure consistency and reusability of solutions across programs and projects

Cross-Functional Orchestration:

• Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams

• Facilitate collaboration across internal and external stakeholders to drive aligned outcomes

• Navigate complex organizational structures to connect teams and remove blockers

• Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions

Facilitation & Decision Leadership:

• Plan and facilitate structured meetings with clear agendas and objectives

• Drive discussions toward decisions, outcomes, and next steps

• Ensure alignment across stakeholders, including senior leadership

• Maintain focus and momentum across complex, multi-stakeholder environments

Commercial & Business Support:

• Partner with commercial and contracts teams to support proposals, estimates, and statements of work

• Contribute to client discussions related to scope, solutions, and value

• Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities

• Identify opportunities for growth, expansion, and new business within existing accounts

Oversight & Delivery Enablement:

• Maintain visibility across client engagements, including progress, risks, and key dependencies

• Ensure appropriate follow-up on actions, escalations, and open issues

• Guide teams toward solutions without directly managing execution

• Act as an escalation point for complex client or delivery challenges

Innovation & Continuous Improvement:

• Identify opportunities to improve processes, solutions, and client outcomes

• Promote the use of standardized, scalable solutions where appropriate

• Partner with internal teams to evolve and mature capabilities

• Contribute to thought leadership, solution development, and internal best practices

People Leadership & Mentorship:

• Provide leadership, mentorship, and direction to Client Technology Partner and related roles

• Support capability development in areas such as client engagement, facilitation, and strategic thinking

• Foster a culture of collaboration, accountability, and continuous improvement

• Serve as a senior escalation point for team members

Skills: 

• Strong client-facing communication and executive presence

• Ability to translate complex technical topics into business-friendly language

• Advanced stakeholder management and influencing skills across all levels

• Strong facilitation skills with experience leading large, cross-functional discussions

• Ability to navigate ambiguity and drive alignment in complex environments

• Strategic thinking combined with practical execution focus

Knowledge and Experience:

Business & Commercial Acumen:

• Significant experience in client-facing roles within technology, consulting, or clinical/regulated environments

• Proven track record of leading complex, multi-stakeholder engagements

• Experience managing strategic accounts and influencing senior stakeholders

• Experience leading teams or mentoring senior professionals

• Understanding of commercial processes, budgeting, and contract development

• Ability to connect solutions to business value and client outcomes

• Experience supporting proposal development and client negotiations

Technical & Domain Awareness:

• Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices

• Awareness of enterprise systems, data integration, and technology landscapes

• Experience in clinical research, life sciences, or regulated environments (preferred)

• Ability to engage effectively with technical teams without requiring deep hands-on expertise

Tools & Ways of Working:

• Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)

• Experience with collaboration and tracking tools (e.g., Smartsheet, CRM platforms such as Salesforce) preferred

Experience & Education:

• Bachelor's degree in a related discipline required; master's degree or Ph.D. preferred, with advanced education considered a strong advantage.

• 10+ years of experience in client-facing roles within technology, consulting, or clinical/regulated environments

• This is an individual contributor role with a potential of line management in the future