Jobs at Parexel
Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At Parexel, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, Parexel invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.
IT Service Management Analyst II
Job ID R0000030272 Hyderabad, Telangana, IndiaKnowledge and Skills:
- In-depth knowledge & hands-on experience in Major Incident Management, Change Management & Problem Management
- Comfortable working closely with technical resources & Team leaders to ensure / maintain globalization strategies.
- Identify opportunities for improving business operations through more effective use of IT resources.
- Contribute to the definition and development of worldwide operating procedures and standards.
- Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment.
- The ability to deliver an initiative through to its launch/implementation.
- A high level of quality and attention to detail.
- Experience in service management, process development, IT operations.
- Excellent interpersonal and customer service skills.
- In-depth knowledge of industry best practices and service delivery standards.
- Strong team spirit.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Problem-solving skills.
- Ability to communicate complex business challenges in a non-technical and simplified manner
- Creation and management of various monitoring dashboards/presentations
- Evaluated service performance and modified SLA patterns to resolve operational issues
- Able to work under tight deadlines
- Self-motivation and able to take responsibility
Experience and Education:
- At least ITIL 4 Foundation certified.
- Minimum 7-9 years of experience.
- Experience leading a multicultural, worldwide team.
- Experience successfully evolving IT processes.
- BS/BA or relevant work experience.
- Strong English written and verbal skills required.
Play a key role in maintaining and evolving a modern, mature & robust IT Service management function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing a high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting it goals.
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