Jobs at Parexel
Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At Parexel, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, Parexel invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.
Associate, IT Service Desk
Job ID R0000034573 Hyderabad, Telangana, India· Open minded and ready to learn and absorb things.
· Excellent interpersonal, verbal, and written communication skills
· Excellent problem-solving skills
· Customer focused approach to work; excellent customer service skills
· Experience in working with Incident / Service Requests.
· Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues
· Basic experience in desktop support and operations, including PC and User support
· Basic experience in troubleshooting Operating system, Software, and PC accessories
· Ability to handle multiple tasks concurrently.
· Ground concepts of networking, windows, MS Office, and other application environments
· Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.
· Basic Knowledge of ITIL processes like Major incidents, Problem and Change.
· Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
· Must work well in a team environment.
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