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Jobs at Parexel

Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At Parexel, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, Parexel invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.

ServiceNow Developer

Job ID R0000038319 Bucharest, București, Romania

The ServiceNow Developer is responsible for designing, developing, configuring, and maintaining the ServiceNow platform to support business processes across the organization. This role combines hands‑on development with platform administration, ensuring stability, scalability, and continuous improvement of ServiceNow applications and modules.

Key Accountabilities:

  • Design and implement solutions using ServiceNow modules such as ITSM, ITOM, ITAM, CSM, or others as required.

  • Build and customize applications, workflows, business rules, UI policies, client scripts, and integrations.

  • Develop and maintain REST/SOAP integrations with external systems.

  • Create and enhance catalog items, record producers, and automation workflows.

  • Assist in the management of daytoday administration of the ServiceNow platform, including user management, roles, groups, ACLs, and data integrity.

  • Implement custom UI pages, dashboards, and reporting solutions.

  • Enforce governance, best practices, and compliance with organizational standards.

  • Apply platform upgrades, patches, and hotfixes while ensuring minimal disruption.

  • Work closely with stakeholders to gather requirements and translate them into technical solutions.

  • Participate in Agile ceremonies, sprint planning, and backlog refinement.

  • Provide technical guidance, documentation, and knowledge transfer to internal teams.

Skills:

  • Proven experience as a ServiceNow Developer.

  • Strong understanding of ServiceNow architecture, data model, and platform capabilities.

  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.

  • Experience with integrations (REST, SOAP, MID Server, OAuth, etc.).

  • Knowledge of ITIL processes and best practices.

  • Familiarity with CMDB, Discovery, and Service Mapping.

  • Ability to translate business requirements into technical solutions.

  • Strong problem‑solving skills and attention to detail.

  • Excellent communication and stakeholder‑management abilities.

  • Strong analytical and troubleshooting mindset.

  • Ability to work independently and collaboratively in a fast‑paced environment.

  • Commitment to continuous learning and platform innovation

Preferred Qualifications:

  • ServiceNow certification as a Certified Application Developer (CAD)

  • ITSM, ITOM, ITAM

  • Experience with Agile/Scrum methodologies.

  • Background in enterprise IT operations, cloud technologies, or automation tools

  • Bachelors Degree or equivalent or ServiceNow certification.

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