Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.

Key Accountabilities:

Subject Recruitment and Database Management

• Extract and select volunteers using medical databases and compile preliminary subject lists according to study protocols

• Maintain and continuously update the computer-based volunteer pool

• Select subjects from volunteer pool using personal knowledge of interested persons

• Acquire detailed knowledge of study design, inclusion and exclusion criteria, organizational course and participant information for all current EPCU studies

• Maintain contacts with physicians during screening and new admissions

Study Coordination and Scheduling

• Complete coordination and scheduling of study-specific information sessions, screenings and study appointments

• Inform subjects during all phases of study participation about study course, dates, accommodation, and expense allowances

• Agree on appointments for control examinations in cooperation with medical staff

• Monitor given dates and timelines and provide constant delivery of updated information to superior staff

Protocol Review and Quality Assurance

• Review study protocols and timelines for contradictions and inconsistencies and make corresponding suggestions for corrections

• Review volunteer information for contradictions and inconsistencies and make corresponding suggestions for corrections

• Ensure quality control performance

• Attend pre- and post-study related audits with sponsors and regulatory staff

Team Collaboration and Reporting

• Coordinate with all recruitment team members regarding status of recruitment efforts and initiate increased efforts to maximize recruitment potential

• Act as mediator between subjects and medical or administrative staff

• Participate in team project meetings including preparation and initiation training

• Provide regular updates for assigned studies and set up study-related statistics Training and Supervision

• Evaluate, prepare and provide detailed recruitment response and statistical metrics to Line manager, Project Management, and clients

Flexible Duties

• Assist with any other departmental duties as required.

Skills:

• Self-motivated, flexible and adaptable

• Excellent organizational skills

• Excellent interpersonal, verbal and written communication skills

• Ability to effectively manage time and multi-task

• Self-directed with ability to work with minimal supervision

• Computer skills and familiarity with research processes

• Ability to handle confidential information with discretion

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Patient and tolerant with ability to cope under pressure

• Excellent telephone etiquette

• Proficiency with Clinbase and MS Office applications

Knowledge and Experience

• Previous office administration, database administration, telesales experience, customer service work experience or similar

• Education with medical or commercial background

• Experience with clinical research processes preferred

• Knowledge of Good Clinical Practices and regulatory requirements beneficial

Education

• School-leaving certificate of secondary modern school or A-level required

• Commercial, medical or scientific education preferred

• Fluent knowledge of German is required and a good command of English  (written and oral) are required.