Jobs at Parexel
Are you ready to make your mark in the healthcare industry using your ingenuity and technical expertise? At Parexel, there's no limit to what you can accomplish. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. We've supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market. Join us and you'll make a profound difference in millions of lives. With a role in our Information Technology group, you'll work with cutting-edge technology on internal and client-facing projects. Collaborating with people from all over the world and touching everything from enterprise systems and clinical applications to infrastructure and networking, you'll keep our data safe and confidential. You'll have the chance to develop your skills and pursue advancement opportunities that include managerial and technical tracks. If you have stellar coding and design experience and a passion to learn more about healthcare, Parexel invites you to discover our rewarding opportunities in Enterprise Architecture, Software Development, Project Management and Business Analysis, and more. In a global clinical trial environment, business-focused applications, connectivity, and data security are critical to a trial's outcome. Find out how you can be an invaluable part of our success story.
IT Support Specialist I
Job ID R0000030814 , ArgentinaManage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing.
Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.
Key Accountabilities:
- To work on the IT tickets raised by business related to the applications.
- Understanding the business functionality of the applications that are being supported.
- Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
- Provide technical support to Clinical Business Users.
- Troubleshoot and resolve issues related to applications.
- Collaborate with other IT Team members.
- Document technical issues and solutions.
- Provide on-call support as needed.
- Provide excellent resolutions to all the Application issues.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in IT support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail.
- Willingness to provide on-call support.
- Experience in SQL queries.
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