Responsible for a range of support and analysis activities specific to system testing, site support and internal and external inquiries.

Key Accountabilities:

• Work closely with project teams and other internal departments, including but not limited to SSU/Site Contracts, Accounts Payable and Accounts Receivable / Billing.
• Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation if applicable.
• Provide support to the SIte Payments and Analytical teams.
• Provides supporting documentation to auditors as necessary.
• Upgrade testing for system.
• Special projects as assigned.

Skills:

• Excellent organizational and written/verbal communication skills.
• Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills.

• Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload.
• Strong computer skills in Microsoft Office Suite, including intermediate excel skills.
• Commitment to high quality work for effective presentation and documentation.

Knowledge and Experience:

• Medidata Site Pay experience preferred but not required.
• Oracle experience preferred but not required.
• Experience in providing outstanding customer service.
• Experience in a clinical research environment.

Education:

• High school diploma and 3+ years relevant work experience required.
• A bachelor’s degree in accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable within a CRO or service industry preferred
• Good oral and written English skills.